FAQ

Yes, you have the opportunity to experience our bedding for a luxurious 45 nights. If you find that it does not meet your expectations, simply contact us and we will immediately refund your purchase price. This way you can relax and enjoy the comfort of our bedding without any risk.

Please note that additional orders from the same customer do not qualify for the "45 Nights Sleep Trial" promotion. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Shipping to Germany, Austria and Switzerland is free – there are no costs for you. Please note, however, that customs duties may apply in Switzerland, for which the recipient is responsible.

We will be happy to cover the costs of your return. Simply contact us by email at support@finole.de and we will immediately send you a return label. Simply stick this label on your package and send it back to us at no additional cost.

Refunds must be made no later than fourteen days from the day on which you received notification of the cancellation of the contract

The total delivery time consists of the shipping time and the transport time. Within Germany, the delivery time is usually around 1-3 working days. For deliveries to Austria or Switzerland, the delivery time is around 3-4 working days. Enjoy the luxurious comfort sooner than you think.

With our “45 day sleep trial” we offer certainty. Are you not completely satisfied after spending nights in our bed linen? We offer free returns. To ensure the optimal experience and continued softness with every wash, we recommend washing before first use.

Yes, you can send us an email to support@finole.de with your desired order and delivery address. We will then create an invoice for you, which you can pay by bank transfer.

Please send us a photo of the incorrect delivery. We will provide you with a returns label and ship the correct items immediately. Contact us by email at support@finole.de .

Normally the sizes will be available again soon. To place a secure pre-order, please contact us by email at support@finole.de . We will contact you immediately.

Our extra long staple Egyptian cotton with a staple length of approximately 35 mm offers:

✔️ Superior Uniformity (Index 86.9) - for unsurpassed comfort in bedding.

✔️ Greater strength (43.6 g/tex) - twice as strong as Indian cotton, stronger than Turkish and Greek cotton.

✔️ Low Micronaire value (3.24) - maximum fineness for luxurious products.

✔️ Thanks to its exceptional uniformity and cellulose distribution, it offers unparalleled comfort, excellent color absorption and exceptional breathability. The permanent appearance is retained.

No other type of cotton can replicate these unique mechanical properties. Our extra long staple cotton creates fine, yet sturdy fibers that result in smooth and durable fabrics.

✔️ Made from 100% extra long staple Egyptian cotton (Nm 130/2) for the highest quality, aesthetics and durability.

✔️ The satin weave reduces friction and ensures heavenly sleeping comfort.

✔️ A luxurious feel on your skin with an extremely high thread count.

✔️ Breathable and temperature-regulating all year round.

✔️ No pilling, no linting and no shrinking with proper care - it retains its softness.

✔️ Machine washable at 30-40°C and can be tumble dried.

✔️ Every order comes in an exclusive magnetic gift box.

✔️ Sustainably crafted by skilled craftsmen in Egypt.

Our products are of the highest quality. They are handcrafted by first-class professionals in Egypt.

Satin lovers appreciate the glossy shine and silky feel. The ultra-smooth and almost slippery sensation is a sensual, cozy experience that goes hand in hand with its formal and luminous appearance.

Proper care can extend the lifespan of our fine bed linen for decades. Keep in mind that washing and drying settings that are too hot will shorten the lifespan of your bedding the most. Alternate between three sets weekly: one on the bed, one in the washing machine, and one in the closet. You can try our Luxe Trio set to enjoy this privilege.

It is vital to the quality and longevity of our fabrics that we use minimal chemical treatments. Although natural fabrics are not completely wrinkle-free by nature, we consciously avoid wrinkle-free chemical treatments. This decision not only protects the environment, but also ensures that our products maintain their first-class quality over a long period of time.

While some prefer the elegance of ironed bed linen, many opt for the comfort of naturally wrinkled cotton. To keep your bedding looking as wrinkle-free as possible, be careful not to overdry it. Wash them in warm water with cold rinse, tumble dry on low and remove them from the dryer in a timely manner while they are still slightly damp. Hang them or fold them to make them smooth.

Our fitted sheets fit exactly to the specified sizes and are suitable for mattress heights of up to 30 cm. If you need a size that we do not offer, we recommend that you email us at support@finole.de . As soon as we have the size in our range, we will inform you.

At Finole we offer a “365 Day Guarantee” that covers customers for one year from the date of purchase. It assures that our luxury bedding is free from defects in material or workmanship. Please note that this warranty applies only to the original purchaser.

45 Day Sleep Trial: During this period you can return your product, no questions asked, and receive a refund.

Warranty request: After the 45-day risk-free trial period has expired, you can submit a warranty request in the event of manufacturing defects in your product. These requests are reviewed by the Finole team and if the product qualifies, we provide a replacement solution.

The Finole product warranty covers issues such as faulty stitching, fraying or other manufacturing defects. At Finole we strive to maintain high quality standards to ensure your complete satisfaction.

Please note that the Finole product warranty does not cover damage resulting from improper use, improper care or normal wear and tear. To ensure your bedding remains in excellent condition, it is important to follow our care instructions.

To submit a warranty request, please contact our customer support at support@finole.de . We need your order number and a photo of the defective product for verification. If necessary, we will cover the shipping and return costs for evaluation in our company.

Pamper your bedding with these steps and enjoy the long-lasting beauty and comfort they bring to your everyday life.

• Please always pre-wash your new bed linens before use. This important step sets the threads and ensures that your bedding lasts a long time. Unfold them completely, choose a cold soak cycle and use only a small amount of liquid detergent.
• Choose a mild liquid detergent without bleach, brighteners or fabric softeners. In most cases, you will only need half the recommended amount of detergent.
• Avoid fabric softeners as they can weaken natural fibers. Your luxury bedding will naturally soften over time with frequent washing.
• When machine washing, choose a gentle cycle, and for linens, use either warm or cold water. Do not overload the washing machine as this may cause unnecessary wear and tear on the fabric.
• Separate fine linens from other items, especially those with polyester or heavy materials, rivets, buttons, zippers, and metal hardware like jeans. These can damage the fibers.
• Pre-treat any stains before washing, but do not use bleach. Bleach can weaken the fibers and cause yellowing.

Improve your bedding experience and extend the life of your textiles with these expert tips:

• Extend the life of your bedding by rotating three sets: one on the bed, one in the laundry, and one in the linen closet. This rotation allows each set to recover from use and washing, ensuring they are in peak condition. You can try our Luxe Trio set to enjoy this privilege.
• Maintain the consistency and brightness of your bedding by washing matching pieces together.
• Before you fall asleep, remove jewelry, watches, and accessories that could damage your bedding. Their wear and tear can weaken the fibers over time and lead to pilling.
• When making your bed, remember to pull the sheets from below the hem to relieve pressure on the delicate threads and keep them in perfect condition.

Achieve wrinkle-free perfection with these drying tips:

• For the gentlest, most nature-friendly drying method, hang your bedding outdoors in the soft sunshine. This is not only gentle, but also ensures natural bleaching. We admit that it is not always practical.
• When machine drying your bedding, shake it gently to smooth out any damp creases. Untangle items that may have become twisted during the washing process.
• Avoid using dryer sheets with fabric softener to maintain the quality of your laundry.
• Dry your laundry on low heat until slightly damp. To ensure even drying, do not overload the dryer.
• Choose the lowest heat setting. High heat can weaken the fibers and cause shrinkage.
• Once your bedding is dry, take it out while it is still slightly damp. Smooth them out and let them air dry before storing, or lightly iron them while they are still damp to remove any wrinkles.

With these ironing tips, your bed linen will radiate a perfection and sophistication that is sure to impress.

• Make sure your steam iron is in good working order. Mineral deposits can cause unsightly brown spots. Keep it clean for flawless results.
• For the smoothest finish, iron your bedding while it is still slightly damp. This makes ironing easier and improves the quality of the result.
• When working with cotton, set your steam iron to a warm/hot temperature. This is the key to achieving the wrinkle-free and neat look you want.
• Stubborn wrinkles? No problem. A quick spritz of water from a bottle can work wonders and make those wrinkles disappear effortlessly.
• To recreate the lustrous elegance of satin, turn your bedding inside out and iron on the reverse side. This simple step ensures they look and feel luxurious.